National Payments Corporation Of India, Mumbai,
Maharashtra
NPCI has issued this RFQ to select a partner for
running the RuPay Emergency Cash Concierge Program, which provides 24×7
global emergency cash assistance to RuPay cardholders traveling abroad.
ELIGIBILITY
Business Eligibility
- Must be an entity
incorporated in India.
- Must have minimum
3 years experience (FY 22–23, 23–24 & 24–25) in similar services.
- Must have existing
relationship with at least 2 Banks / Networks for similar services.
- Must be profitable
in at least 2 of last 3 years.
- Must have average
turnover ≥ ₹5 Crore in last 3 years.
- Must provide seamless
access to partner outlets globally.
Technical Eligibility
- Must build
platform for Website / WhatsApp / Call Centre.
- Data
Encryption: AES-256, CBC,
PKCS7.
- Must comply
with DPDPA & have ISO 27001 certification.
- Must have data
hosted in India (PR & DR).
- Should not be blacklisted
by Govt/Agency/Bank.
- Must follow NPCI
norms for user journey, bin validation, storage encryption, etc.
-
CONTRACT PERIOD
Purchase Order Term
- 5 years
fixed price from date of
PO.
Agreement Period
- Initial: 3
years from Effective
Date.
- Extension: Up to 3 more years at NPCI’s
discretion.
- NPCI may
terminate with:
- 60 days notice during extension period.
- 90 days general termination notice
-
EMD – Earnest Money Deposit
Amount: ₹ 5,00,000 (Five Lakhs)